True culture runs deep. It’s the stuff you can’t fake, and it governs the way your people work and interact. Good culture inspires engaged, proactive, motivated teams that are supported, challenged and stretched. Poor culture manifests in silos, bad customer service, high absenteeism, and low initiative, accountability and responsibility.
I support your business to develop a positive culture that promotes profitable growth. Through coaching and training programs you will strengthen team dynamics, reduce conflict, increase productivity and improve revenue for the long term.
Culture transition takes time, energy and commitment—its success depends on your dedication. I customise programs to your business needs and focus on the holistic wellbeing of your people so they can flourish with confidence.
REAL STORY
GLOBAL FLAVOUR AND FRAGRANCE MANUFACTURER
This division of a global flavour and fragrance manufacturing company faced closure within 12 months.
Challenges:
A core challenge was the company’s culture: people had been there too long, complacency was rife, thinking was conventional and the business was not profitable and was going to close. The reputation of the business among its leaders was ‘you stay here to retire’.
Results:
I was initially engaged to coach one member of the executive, which then led to a program of leadership growth for the full executive team and their line managers. I worked with the executive team to develop and facilitate the 2014–2016 strategy for culture change, then took line
managers through the Flourishing Leadership Program. In 2017, we continued to build capability, with all managers completing the Essential Coaching Skills Program that helps leaders develop and grow their staff at all levels. The outcomes were remarkable:
- Initial growth after just one year showed the culture change was effective: profit increased from 2% over target to 48%.
- Between 2017 and 2018, the business expanded to New Zealand
- The most striking change has been the new culture of accountability among the leadership of the company to drive business
- Monitoring demonstrates that engagement is over 85%, with a high-performing culture, increased productivity and efficiency among staff
RECOMMENDATIONS
Instead of asking myself why I can't do something, I now say to myself, ‘If that's what I want, how do I make it happen?’ That's the key: changing your mindset to become more solution focussed. Coaching with Terry-Lyn has paid for itself many times over. I achieved almost everything I set out to do. I doubled the income I set out to achieve, plus more.
Julie
Consultant
After each session with Terry-Lyn I would stride out with more determination, with a great sense of my own ability to cope, deliver and achieve through extremely challenging circumstances. I emerged with a stronger, lighter and calmer soul. It was a journey that accelerated my personal growth, allowed me to understand myself in a safe place and changed my perspective on life.
Rachael
Managing Director
I have attended many business seminars that left me feeling overwhelmed and confused. Terry-Lyn’s strength is giving you clear guidance on goals and valuable tools to enable you to implement them. As a direct result of committing to Terry-Lyn’s best-practice principles, I have achieved amazing results in my business.
Diana
Small Business Owner
With Terry-Lyn’s structured coaching, I was able to implement my action plan and achieve my goal of becoming managing director. I also have a clearer focus on the things that really matter to me, which has helped develop myself within the business, not just the business itself.
Max
Managing Director
